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Veterans Affairs, Veterans Health Administration Logo
Veterans Affairs, Veterans Health Administration

Reno, Nevada

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Marshfield Clinic Health System

Marshfield, Wisconsin

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Banner Health

Chandler, Arizona

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Vanderbilt Health

Nashville, Tennessee

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Veterans Affairs, Veterans Health Administration

Danville, Illinois

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Veterans Affairs, Veterans Health Administration

McClellan, California

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Veterans Affairs, Veterans Health Administration

Staten Island, New York

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Memorial Sloan Kettering Cancer Center

New York, New York

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CHRISTUS Health

Tyler, Texas

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SCL Health

Billings, Montana

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Marshfield Clinic Health System

Weston, Wisconsin

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Duke University Health System

Durham, North Carolina

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Veterans Affairs, Veterans Health Administration

Augusta, Georgia

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WALGREENS

Spokane, Washington

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Veterans Affairs, Veterans Health Administration

Columbia, Missouri

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ChristianaCare Health System

Elkton, Maryland

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Penn State Health

Camp HIll, Pennsylvania

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Vanderbilt Health

Nashville, Tennessee

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MultiCare Health System

Tacoma, Washington

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Rush University Medical Center

Chicago, Illinois

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Duke University Health System

Durham, North Carolina

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Vanderbilt Health

Nashville, Tennessee

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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