Job Summary
The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.

Minimum Qualifications

Education/Work Experience:
Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.

(OR)

Associates in in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.

(OR)

High School Diploma/GED (and) Six (6) years Customer Service experience.

Language Skills: Spanish Preferred

Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports

Proficiencies: Personal Computer

Job Attributes

Knowledge/Skills/Abilities: Analytical, Mathematics

Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel