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Posted: 02-Dec-25
Location: Durham, North Carolina
Categories:
Internal Number: 263930
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Coordinates and participates in clinic service activities to achieve continuous and optimal patient care.
Work Performed
Assists with the development and administration of all new hire orientation and training. Assists with educating users on proper workflow as it pertains to HIM. Workflow and schedule coordination. Addresses minor HR related conflicts. Coordinates team meetings. Monthly quality review. Oversight of Assigned WQs. Meets weekly with management. Coordinates QA and training review sessions. Maintains a log for issues and complaints for both customers and employees. Addresses customer complaints at the initial stage before escalation to management.
Coordinates assignments, performs quality audits, and provides routine feedback to new hires. Coordinates progressive learning and validates competencies of new hires as demonstrated on Competency Tracking. Coordinates the introduction to Employee Engagement Initiatives. Provides weekly updates to management regarding overall progress, competency achievements, and productivity performance for each new hire through the 90-day probation period. Performs other duties as assigned.
Knowledge, Skills, and Abilities
Good organizational skills, excellent investigative/analytic skills with detail orientation, and strong follow-through capabilities. Excellent verbal and written communication skills are required in order to effectively problem-solve, develop working relationships, and assist system users. Expert computer skills to navigate and query multiple electronic systems are required. Intermediate to expert skills using Windows-based software and familiarity with information technology hardware and software in a local and wide area network environment. Ability to work calmly and efficiently in high-pressure situations.
Level Characteristics
Good organizational skills, excellent investigative/analytic skills with detail orientation, and strong follow-through capabilities. Excellent verbal and written communication skills to effectively problem-solve, develop working relationships, and assist system users. Expert computer skills to navigate and query multiple electronic systems are required. Intermediate to expert skills using Windows-based software and familiarity with information technology hardware and software in a local and wide area network environment. Ability to work calmly and efficiently in high-pressure situations.
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required. An associate's degree in healthcare or business may substitute for two years of experience. A bachelor's degree in business or healthcare may substitute for four years of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.