The Medical Assistant/Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Check-Out Receptionist and provides back up support to the front office. Also fills in and performs various patient-specific job duties. Must have knowledge of each clinical task assigned. Must keep updated on any changes made within the Medical Assistant scope of practice. May be requested to float between departments and periodically travel. Process all outside referrals including HMO and PPO, maintaining accurate records, and notifying all concerned parties of the outcome as required.

• Knowledge of computer keyboard and 10 key touch, ability to type at lest 40 words per minute.
• Strong computer skills (data entry and typing).
• Demonstrates excellent telephone management skills.
• Ability to independently identify and solve problems.
• Detailed oriented.
• Excellent customer and interpersonal skills; strong liaison, strong clinical skills
• Strong verbal and written skills; fluent in English. 
• Knowledge of medical terminology, infection control and patient safety measures.
• Adaptability and accuracy.
• Must have good visual acuity and motor coordination.
• Basic math skills and ability to handle cash transactions.
• Honest, dependable, and conscientious.
• Knowledge of Electronic Health Record (EHR) computerized practice management and other record keeping systems.
• Ability to maintain composure when confronted with fast paced situations, excellent communication skills
• Ability to work in an environment involving a high level of activity and a variety of positions.

Required:

• High school diploma or equivalent and graduation certificate from an accredited Medical Assistant program, or, in circumstances of a practice acquisition, a competency validation must be completed by a PIH Health supervising physician whose practice we are acquiring
• Current BLS from the American Heart Association
• Minimum six (6) months of front and back medical office experience required two (2) years of front and back medical office experience preferred.
• Previous experience with ICD-& CPT coding systems
• Knowledge of medical terminology
• Must possess a valid California Driver’s License if hiring into Medical Assistant Float Pool
• Bilingual, Spanish or Korean

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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