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Contact Center Specialist 2
JOB SUMMARYThe Contact Center Specialist 2, working under moderate supervision, responds to routine and escalated inbound phone calls, emails, and electronic requests, to assist as front-line help for product and/or service requests. This may include but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution. May assists in training and mentoring Contact Center Specialist 1 staff.ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolve, routine and escalated inquiries, complaints, and concerns through inbound phone calls, emails, and el
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