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Posted: 02-Oct-24
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: DUHDUHUS237960EXTERNALENUS
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
The Population Health Resource Associate- We are looking for a candidate who has pediatric lived experience with the behavioral health patient population, specifically with I/DD (Intellectual/Developmental disabilities). This role would work with our care managers and specialists as a resource to help our patients and their families navigate new or existing IDD diagnosis by providing overall support and being an advocate.
Occ Summary
The Population Health Resource Associate will implement, plan andcoordinate comprehensive patient plans to ensure that patients receiveappropriate overall medical care, therapy and training services, in aneffort to enable theirrecovery or management of complex, chronic healthconditions. This work is done in conjunction with the Co mplex Care Team(s).
Work Performed
Provide outreach a ndcare management support to patients; educateclients of available commu nity resources. Assist clients withcoordination of care between healthca reproviders and other complex careteam(s).Performs a range of non-clinic al care management functions (outreach,health education, informal counse ling, social support, resourcelinkages, interpretation/ translation, tra nsportation coordination, andadvocacy) for an active patient caseload to build individual andcommunity capacity by increasing health knowledge an d self-sufficiencyand accurately documents activities with follow-up and plans of action.Act as a client advocate and support the development ofp roblem solvingskills; provide instructions in basic health care procedur es.Coordinate and/or participate in community health activities to inclu depreparing patient education materials,brochures, bulletins, newslette rsand other promotional materials and/or publications. Attend off-site, outreach education and recruitment sessions.Maintain liaison with other programs, offices and departments at Duke tocoordinate program business and to accomplish program objectives.Interface with external organizatio ns as appropriate to ensurecooperative efforts are enhanced and availabl e resources are utilized.Promote program on key coalitions and task forc es to fostercollaboration, educate constituencies, leverage resources,an d reduceduplication of services.Monitor and evaluate program effectivene ss, investigate trends, andrecommend and implement modifications to impr ove program effectiveness.Prepare reports and conduct preliminary analys es setting forth progressand adverse trends.Perform other related dutt a cuity levelscan create a stressfulatmosphere.Additional responsibiliies incidental to the work described herein.The work activity and patienties could include:-- Make home visits and other contacts with clients,as ne cessary.Coordinates regular practice visits and attends provider meeting s topromote coordination of patient care.-- Accompany clients to schedul ed appointments and/or referral sites, asneeded.-- Serves as liaison to health/social services providers to build andmaintain effective relation ships with physicians, site leadership,hospital staff and other communit y stakeholders to ensure timely andappropriate patient follow-up.Team Le ad Responsibilities:-- Provides regularoversight (including accompanime nt into the field)of new hires and completes required performance adhere nce to programstandards and implements improvement and developmentplans as needed.-- Utilize leadership principles to mobilize team to achieve p ositiveoutcomes.-- Conduct follow-up on outstanding matters to insure th ey aresuccessfully resolved.-- Represents program interests at internal and external meetings.-- Collect and analyze key statistics (disease reg istries, biometrics,care management productivity, etc.) to ensureadheren ce to establishedcare management protocols and benchmarks and investigat es methods forimproving service delivery.-- Complete chart reviews and f acilitate peer review process amongassigned staff members.-- Utilizes da ta to implement individual and program-level performanceimprovement acti vities (standardization of care, establishment ofdisease and population health metrics, consistency of reporting,information flow and management , job functions).-- Assess training needs of new and existing staff, ide ntifies andcoordinates continuing education, in-services and staff devel opmentopportunities to ensure that skill-sets adhere to established core competencies.
Knowledge, Skills and Abilities
The wor k activity and patient acuity levels can create a stressfulatmosphere, t herefore individuals successful in this job are:-- Organized andmotivate d by a fast-paced environment-- Able to manage multiple tasks/projects s imultaneously-- Proficient in review and assess needs quickly--Strong wi th the use of computer software tools and data files-- Comfortable with continuous change and self-initiating-- Able to complete documentation i n a quick and efficient manner (willbe in legal medical recordand other software systems developed for caremanagement and population based progr am metrics)
Level Characteristics
Additional job expe ctations include the ability to:-- Maintain strict confidentiality-- Pro mote programs and services tocommunity--Build effective andtrusting rel ationships with patient/peers-- Use motivational interviewing and active -listening skills whenassessing patient conditions, problemsand interest s-- Use conflict-resolution skills when reaching consensusabout plans of care and treatment decisions-- Demonstrate confidence, compassion, polit ical savvy, as well asattention to detail to apply these skills as decis ions dictate-- Use data to analyze trends and to verify data
Minimum Qualifications
Education
High school degree or equivalent, as well as strong communications and organizational skills.
Experience
Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate's degree or higher may be substituted for experience.
Degrees, Licensures, Certifications
NA
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.