About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Department Overview



Position Summary

This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.



License/Certification/Registration required? No

Education:
*High school diploma or equivalent required. Two year degree or college equivalent preferred.

Experience:
*Two years of Customer Service experience.

Knowledge/Skills/Abilities:
*Excellent communication skills with the ability to effectively present information and respond to questions from the public.
*Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
*Familiarity with, and experience with use of, de-escalation techniques.
*Ability to work both independently and as a team member in fast-paced environment.
*High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
*Prefer experience with electronic medical record systems (EMR).
*Call Center experience preferred.
*Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations.
*Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.
*Sensitivity to cultural diversity, different languages, needs and coping styles.
*Bilingual preferred.

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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