About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Position Summary

Coordinates the referral laboratory process and facilitates the workflow in and out of the laboratory. With extensive attention to detail, works cooperatively with all hospital and laboratory staff, and external clients through verbal and written communications in order to resolve problems, exchange information, receive instructions, establish protocols, and process information concerning patient specimens. Conducts pre-analytical specimen preparation through centrifugation, aliquotting, storing, packaging and shipping prior to distribution to appropriate laboratories. Works collaboratively with staff regarding specimen collection, handling and shipping of diagnostic and research specimens.

*High school diploma or equivalent AND two to three years of experience in a laboratory or hospital setting required
*Previous customer service experience preferred

License/Certification/Registration required? No

Education:
*High School Degree or equivalent required

Experience:
*Previous customer service experience preferred
*Two-Three years of laboratory or hospital setting experience

Knowledge/Skills/Abilities:
*Proven ability to prepare specimens using appropriate laboratory techniques
*Possesses outstanding professional and positive customer service skills
*Demonstrates critical thinking skills
*Must have excellent problem solving and follow up skills
*Experience with healthcare computer information systems
*Strong knowledge of medical terminology
*Attention to detail
*Must be highly organized, efficient, and multifunctional, work independently and within a team
*Demonstrates a forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients
*Ability to train others
*Computer skills
*Detail oriented

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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