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Job Summary:

The IS Application Analyst is a subject matter specialist that works and builds independently to accomplish routine to moderately complex assignments.

The Application Analyst's work involves the design, documentation, development, modification, testing, installation, implementation, and support of new or existing application software. This role is highly focused on efficiency and works collaboratively to maximize workflows and improve the end-user experience while maintaining image, data, and systems integrity. In addition, the role provides technical support to assist customers in troubleshooting problems or concerns they encounter while using application(s) in their daily work. Application Analysts diagnose hardware, software, printing, and network connectivity issues. Programming also focuses on patient safety and quality improvement initiatives. Every task involves some level of HIPAA and Regulatory compliance assurance. All roles are expected to provide rotational on-call 24x7 support. All roles are required to document concerns and resolutions appropriately. All roles are expected to maintain a current knowledge base of industry standards and best practices. All roles are expected to obtain and/or maintain relevant certifications for the job and career ladder level (e.g. AGILE; EPIC; Microsoft; VMware VCAP; Network Engineering Certificate). Cross-Functional teamwork is expected at all levels.

Essential Functions & Responsibilities:

• Compiles requirements, creates solutions, and builds/configures/modifies applications.
• Investigates business and operational process opportunities and provides implementation advice to stakeholders.
• Monitors systems to ensure that system errors are resolved as soon as possible.
• Maintain system security and follow industry best practices, including HIPAA compliance.
• Performs other duties as assigned.

Technical Competencies (Major Functions)% of Time (approximate):

• IS Customer Support (IS issue diagnosis, troubleshooting/solutions, resolution, documentation) - 15%
• IS Quality Assurance (integrated testing, regulatory management, risk management) - 15%
• IS Project Management Support - 15%
• System Documentation - 15%
• System/Workflow Analysis and Configuration - 30%
• Other - 10%

Qualifications:

• High school diploma or equivalent required.
• Minimum of three years of experience in a related role.

Competency Model:

Business Acumen

• Understands the organization's strategic goals and how department goals support the organization.
• Seeks opportunities to extend and deepen learning of organization and area.
• Shares new information and knowledge with others.
• Be curious; question your assumptions when presented with an issue or question.
• Self-motivated to research and learn new information and explore new options.
• Seeks to maximize potential abilities and helps others.

Communication

• Expresses oneself clearly in conversations, business writing and interactions with others.
• Delivers oral and written communications that are impactful and persuasive to their intended audiences.
• Demonstrates a high level of emotional intelligence in the face of conflict.
• Responds to tickets and emails in a timely manner.

Planning and Organizing

• Manages and monitors time and resources effectively to complete assignments.
• Utilizes resources and gets involvement from others where appropriate.
• Shares information, materials, and time readily with others who need them.

Teamwork

• Encourages participation from all team members, regardless of role within organization; supports team members and customers.
• Identifies and works through conflict that may derail the collaborative process.
• Holds self and others accountable to create unifying goals and measure with peers.
• Support team through knowledge sharing and concise documentation.
• Applies the knowledge of fundamental IT concepts.
• Asks questions, diligently seeks and is receptive of guidance.

Drive Change

• Anticipates potential concerns/resistance to change and takes constructive steps to address them.
• Encourages others to adopt new methods or technologies that add value or improve performance.
• Keeps others focused on critical goals and deadlines through periods of change or ambiguity.
• Be flexible and adopt new processes and methods.
• Stay positive in attitude and actions.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.