Job Functions, Duties, Responsibilities and Position Qualifications:

Job Summary

The Front Desk Laboratory Receptionist performs tasks to support the laboratory technical staff in the areas of specimen procurement, specimen processing, performs various functions in patient service settings such as receiving and directing phone calls, greeting patients and visitors, filing, copying, faxing, sorting and data entry as required.

Qualifications

• High School Diploma, G.E.D. or equivalent required
• Understanding of medical terminology preferred
• Technology/data entry experience preferred
• 1+ years of customer service experience preferred
• Able and authorized to work in the United States

• Successfully pass Company pre-employment drug test and periodic and random thereafter
• Demonstrated and proven ability/experience in accomplishments in all of our five core values:
  • Shine
  • Team
  • Accurate
  • Respect
  • Standardize

Essential Functions

Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Identifies patients with accuracy to perform venipunctures, heel sticks, and finger sticks with proficiency without supervision
• Labels specimens accurately and distributes them to the appropriate department to ensure specimen integrity
• May accessions specimens accurately into the LIS system using prescribed laboratory guidelines
• Processes specimens and prepares them for testing utilizing various types of lab equipment
• May track all specimen samples in LIS system for inventory purposes as required
• Maintains phlebotomy area and trays with ample supplies and in a clean and safe condition
• Maintains adequate level of supplies in the accessioning work area, where applicable
• Assists in the care and maintenance of lab work area, furnishings and equipment
• Troubleshoots missing samples inquiries from other CLH facilities or physician offices
• Follows test requirements of reference laboratory and procures appropriate specimen for testing
• Assists in disposing of all laboratory wastes following OSHA and lab guidelines
• May operate lab autoclave to render hazardous materials safe
• May be instructed to independently maintain operations at a satellite phlebotomy station/patient service center (PSC)
• May perform weekly inventory at site and place order with the purchasing department
• May receive requested stock items and distribute them to the appropriate place within the laboratory
• May perform limited testing (i.e., finger sticks, bleeding times, and sweat tests)
• May perform urine drug collections per DOT guidelines and process urine drug specimens
• May pack and prepare dangerous goods shipment items to outer island and/or mainland
• May be assigned to work at other locations as required
• Answers all incoming phone calls and directs them to the proper department accurately and in a timely manner
• Greets walk-in clients ensuring prompt service
• Processes medical/laboratory requisitions as required
• Performs all clerical duties as required or assigned, including report and/or items distribution as applicable
• Maintains front office area to present a clean and professional environment
• Adheres to safety, confidentiality, compliance, and legal requirements & guidelines
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Adheres to confidentiality, safety, compliance, and legal requirements
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Performs other duties as assigned

  Physical Capabilities

• Light to moderate physical effort (lift/carry up to 25 lbs)
• Occasional reaching, stopping, bending, kneeling, and crouching
• Occasional pushing and pulling objects
• Prolonged standing/sitting
• Must be able to see, hear and respond adequately
• Use of hands/fingers
• Frequent use of telephone and other office equipment

  Working Environment

• Air conditioned office in client services department
• Sufficient noise and interruptions to cause distraction
• Frequent exposure to video display terminals and computers
• Subject to electrical and radiant energy hazards
• May be subject to irregular hours

Skills/Abilities/Competencies

• Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or government regulations
• Ability to work independently and with little supervision
• Ability to effectively relay information and respond to questions from groups of managers, clients, customers, and/or the general public
• Ability to maintain highly sensitive, confidential material
• Ability to manage multiple projects and analyze complex problems
• Ability to resolve problems in an ethical and professional manner
• Ability to make sound business decisions
• Ability to see things from the customer's/patient's point of view and respond in a timely appropriate and courteous manner
• Ability to work effectively with others and promote positive working relationships
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
• COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
• PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
• BUSINESS SAVVY: possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks.
• RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.
• QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
• TIME-WISE: Prioritizes; respects others' time; adheres to schedules and agendas.
• COLLABORATIVE: Works effectively with others to accomplish goals.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Regular Full Time

M-F 1600-0030

Weekends variable
Primary Shift: Days

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.