The primary responsibility of this position is to facilitate the treatment authorization process for managed care patients (Medicare, HMO and PPO).  In addition, this team member provides support to the front desk registration clerk personnel.  Performs clerical duties as required by PIH Health Breast Center Whittier to meet the needs of the patient and facilitating the delivery of care.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Excellent organizational, written and verbal communications and strong interpersonal skills
• Communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrates attention to detail
• Good English speaking, spelling, reading and mathematical skills required  
• Must possess excellent telephone etiquette, and customer service skills.
• Proficient computer skills and knowledge in Word, Excel, Outlook and ability to maneuver through multiple screens in a timely manner
• Ability to sort & file material correctly by alphabetic or numeric systems; computer data entry skills; ability to work effectively in fast-paced situations & tight deadlines
• Ability to stay on task in a fast and high pressured environment
• Strict adherence to all HIPAA laws
• Strong commitment to customer service with demonstrated ability to create a positive patient experience
• Demonstrates the ability to work well independently as well as part of a team
• Understanding of guidelines for commercial, senior, and Medi-Cal requirements to expedite the treatment authorization process
• Ability to develop effective working relationships with all levels of the organization, physician offices and health plans

Required:

• High School diploma or equivalent
• One-year experience performing hospital or medical group related insurance verification or receptionist experience in a hospital/medical office outpatient setting.

Preferred:

• Prior experience working in a breast imaging facility
• Medical terminology knowledge
• Medical insurance knowledge
• Bilingual skills (English/Spanish)

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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Connections working at PIH Health