The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth. The incumbent provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.); with duties that may require travel. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Health Technician - Telehealth Clinical, GS-8 Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Knowledge of quality control and assurance procedures and principles of performance improvement. Skill in the assessment and resolution of complex workload capture issues using multiple data sources. References: VA Handbook 5005/96, Part II, Appendix G50 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. ["Leading a team of telehealth staff by providing guidance and technical direction. Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. Serving as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments. Giving on-the-job training to new employees (local and at the CBOC sites). Providing information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs; Reporting to the supervisor on training needs of employees and conduct or performance issues; Resolving simple, informal complaints of employees and referring others to the supervisor or an appropriate management official; Using a needs assessment, service agreements and other tools, collaborating with stakeholders to develop new programs and processes. Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Independently reviewing quality and performance data for Telehealth programs effectiveness and satisfaction and developing process improvements as required. Coordinating with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care Developing and coordinating a wide variety of standard operating procedures with full and complete technical advice. Providing standardized developed competency-based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. Maintaining national certification and serving as a Telehealth Preceptor to independently plan and carry out standardized developed training in accordance with established telehealth program policies and directives. Gathering, compiling and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and VISN leadership. Maintaining responsibility for facility inventory management and registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System. Coordinating clinic set up and monitoring of workload capture and issues for all telehealth clinics and sites. Supporting designated, complex telehealth programs that require advanced technical skillsets'. Preparing the clinical environment. Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VVC encounters. Serving as an imager and data manager for store and forward telehealth (SFT) clinical encounters. Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Completing standardized clinical questionnaires and templates. Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed. Providing established patient education via approved materials. Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; Supporting, Coordinating and/ or directly configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology. Ensuring assigned telehealth technologies are managed, inventoried, secured, ready for use, and accounted for. Providing education and training to Veterans and clinicians on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns. Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation. Maintaining regular contact with other staff members and the Facility Telehealth Coordinator. Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Ensuring information and resources are maintained for local and remote telehealth providers. Work Schedule: Monday - Friday, 7:30 PM to 4:00 PM Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]

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