Location: Austin Lab - Wall Street,
Admin / Clerical
Internal Number: REQ-020875
Job Functions, Duties, Responsibilities and Position Qualifications:
Position Summary: Under limited supervision: perform all assigned tasks efficiently and timely. This position is part of a team that manages quality team/pathologist/patient/client relations by performing a variety of tasks that are critical to the operation of the department in a timely and accurate manner.
Maintain a professional and personable attitude at all times. Must be at the workstation, on time, daily. All office procedures to include researching client/patient concerns; faxing reports. Ability to maneuver in two laboratory LIS systems (Misys and LabIS). Answering and triaging incoming phone calls for multiple areas of the laboratory. Monitor and manage incoming paperwork and consultation results, timely, same day as receipt. Prepare send out consultations requested by our pathology group to include data entry, send out, and tracking of patient materials. Receipt of incoming consultations to include data entry, distribution, and tracking of the submitted material and timely return of materials to the submitting clients. Manage and monitor referral (send out) testing requests. Maintain documentation as required within the department. Problem resolution to include client contact and corrections in LIS systems. Interact effectively with Team Leads and Supervisor to resolve complex issues. Adhere to established CPL policies, practices, and procedures. Maintains patient confidentiality, follows HIPPA guidelines per our Confidentiality Policy. Perform other duties as assigned. Flexibility in scheduling is required to cover the department.
Scope: Promotes quality team/pathologist/patient/client relations by performing a variety of tasks that are critical to the operation of the department in a timely and accurate manner. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all company and departmental policies and regulations to include attendance/tardiness and cell phone policies. Works with minimal direction. Consults with team leaders or supervisor as needed.
Operates general office equipment, including but not limited to: telephones, computer keyboards, fax machines, copiers, and printers. Effectively communicates via written, verbal, and electronic methods.
Minimum - High School diploma or equivalent (GED)
Preferred - Associates degree or higher
Minimum - 2 years of customer service experience
Preferred - 2 years or more of customer service experience in a high volume laboratory or office setting
Skills: Develop effective and harmonious work habits and relationships. Ability to complete assigned tasks with minimal oversight, timely and accurately. Excellent customer service and communication skills. Outstanding analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Must have the ability to communicate effectively and proactively on situations that require attention. Ability to read, speak, and comprehend English.
Reporting Relationship: Reports to department Team Leader and Supervisor.
Physical Requirements: Physical requirements include lifting and carrying 5-25 lbs. Visual acuity, hand and eye coordination, and manual dexterity necessary to operate a computer keyboard and perform essential functions. Subject to prolonged periods of sitting, in a confined workspace. Reaching and handling documents is needed to perform essential functions.
Environmental Demands: Works in temperature controlled environment with occasional exposure to biological and chemical hazards.
Scheduled Weekly Hours:
1st Shift (United States of America)
Clinical Pathology Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.