Details
Posted: 06-Aug-22
Location: Cincinnati, Ohio
Salary: Open
Categories:
Operations
DescriptionHR Operations Coordinator will be working closely with other members of the HR Operations team (initially). The role will be provided direction on how items are to be completed. Once trained, the position will be asked to work independently. (Note members of the team will still be available to assist with questions.)Position consists of data entry into PeopleSoft, completion of various forms (employment verifications, etc.), assisting employees/managers with questions and troubleshooting of electronic form submission, and adding documentation to employee files.Please note, most of our communication with others is completed via email. However, the position will require virtual meetings and calls.Team works with various task, including Employment Verification, Tuition Reimbursement, Employee Emergency Fund, Personnel Actions Forms, and Manager Sell Service Kiosk.***This position is a temporary position starting July 1st, 2022 going through November 30th, 2022 (or earlier)***Support and service delivery for the broad range of HR Services, often referred to as 'HR Operations', such as Reporting, Data Management, Employee Life Cycle Management and support for the variety of employment related questions and manager administrative functions.
CAREER LEVEL SUMMARY: - Requires full proficiency through job related training and considerable on-the-job experience to perform range of tasks.
- Works under limited supervision for routine situations.
- Non-routine problems are solved by applying precedents and existing processes to new situations.
- Identifies key issues and patterns from partial/conflicting data.
- May act as an informal resource for colleague with less experience.
SCOPE: - Provides support and assistance to team members, managers and employees for Human Resource programs.
Representative Responsibilities - Department Support
- Coordinates and schedules meetings, interviews, conference calls, and other appointments.
- May coordinate and maintain department calendars.
- Coordinates travel arrangements and reimbursement expense reporting. x
- Places orders for supplies as needed and assists with budget, accounts payable, and account receivable.
- Customer Service
- Serve as a primary point of contact and provide assistance, information and support to HR colleagues, client groups, managers and employees.
- Research and participate in the resolution of employee questions and issues. Disseminate information.
- Anticipate needs, and facilitate solutions to issues in collaboration with other HR staff.
- Program Support
- Support department programs, processes and initiatives through effective planning, documentation and implementation of required tasks.
- Set priorities for tasks based on importance and urgency. Coordinate meetings and events.
- Develops reports and updates, create/maintain project files.
- Writes and edits content for manager and employee communication, intranet site, systems and other communication materials.
- Data and Systems
- Participate in the development, testing and implementation of HR systems including system changes and upgrades.
- Maintain, input and ensure integrity of data records related to the HR systems.
- Serve as a resource to HR and Client Groups regarding HR systems and information; participate in training staff and extracting reports and data.
- Audit information as necessary to ensure accuracy of information.
- Performance Improvement
- Identifies and communicates work flow suggestions/concerns and provides input toward resolution to maximize efficiency.
QualificationsEducation/Experience Required: - High school diploma or equivalent
- 3 - 5 years of work experience in a related job discipline
Preferred: - Tech Savvy
- MS Office experience
- PeopleSoft/Perceptive Content
- Ability to communicate/interact with others, multi tasker
Unique SkillsThe Manager Self-Service Support & Compliance Unit of HR Operations is a dedicated resource to assist managers with questions related to administrative processes initiated via Manager Self Service (Performance Development, Personnel Action Forms, Reporting Changes, etc.). The team also partners with departments throughout the organization to comply with audits conducted by government and regulatory agencies. The unique skills needed for this team are:
- Demonstrated independent work initiative.
- Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them with a high volume of work in a fast-paced working environment.
- Working mathematical reasoning skills.
- Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions.
- Excellent verbal, written and interpersonal communication skills.
- Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
- Proficiency in HR systems: PeopleSoft, Kronos, Oracle Service Cloud, and SharePoint
- Advanced skill in Microsoft Office programs.
