SUMMARY: An admission counselor provides 24/7 coverage for the department on a rotational basis. Assist with bed assignments and carry out procedures to admit, register and/or discharge patients accurately and timely. This position requires that the admission counselor explain financial options to patients. It also involves the collection and processing of payments, eligibility verification, notification of admission to the Health Plan and provide discharge dates upon request. An admission counselor must ensure that customer properly fill out and sign all relevant forms and consent according to California Hospital Association consent manual. All tasks must be performed with close adherence to both hospital rules and regulatory compliance Perform other special duties in order to assist the health care personnel in their functions provided that the task is covered by their level of competency.
REQUIREMENTS: This position requires a High School Diploma/GED. Minimum one (1) year general clerical experience, in a business for healthcare environment or professional office involving public contact is required. Minimum two (2) years experience in hospital admissions department or related preferred. Admitting counselor will need to process insurance information and medical records, us the phone system, and learn Valley Children's specific software. Must possess computer experience including: spreadsheets, data entry and work processing. Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter. Demonstrate excellent verbal and written communication skills. Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy. Ability to problem solve, multi-task efficiently and organize and prioritize multiple tasks.
POSITION DETAILS: Full Time, 80 hours per pay period. Schedule varies.
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area.
Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Chil...dren’s neonatal and pediatric intensive care units achieve some of the lowest mortality rates in the country while treating some of the sickest kids.
In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.