Patient Access Shift Lead Associate - Patient Access Rev Cyc
Penn State Health
Location: Lancaster, Pennsylvania
Admin / Clerical
Internal Number: 20231
Penn State Health Corporation
Location: US:PA:Lancaster Work Type: Full Time FTE: 1.00 Shift: Day Hours: 7:00a - 3:30p, Every other weekend
SUMMARY OF POSITION:
The Shift Lead, Provider and Patient Access Services, provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team.
HS Diploma or GED required 2 years of experience in registration and/or customer service or a combination of both required
KNOWLEDGE, SKILLS, & ABILITIES:
Must possess a comprehensive knowledge of all Federal and State regulations governing the teams tasks
Demonstrate strong analytical skills necessary to guide the team members daily work flow
Excellent written and verbal communication and listening skills
Possess critical thinking skills and have the ability to analyze and make recommendations based on data
Ability to maintain confidentiality and/or discretion in all employee related interactions
Demonstrate emerging leadership abilities and serve as a positive role model in knowledge, behaviors and work habits
Associates Degree preferred
Medical terminology knowledge preferred at time of hire
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
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At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.