Patient Scheduling Representative II (Perlman Center) willing to travel to Base and Mason locations
Cincinnati Children's Hospital Medical Center
Location: Cincinnati, Ohio
Admin / Clerical
Internal Number: 129881
SUBFUNCTION DEFINITION: Responsible for scheduling appointments and therapies. Heavy customer service and administrative repsonsibilites. Lot's of phone triaging and working with the electronic medical records system (EPIC)
SCHEUDLE: 40 hours a week - M-F 8-430, if at Mason working until 6pm
LOCATION: Burnet and Mason
DEPARTMENT: Perlman Center, Physical Therapy Diagnoses and Conditions
Spinal muscle atrophy (SMA)
Spinal cord injury
Other neurologic and physical disabilities or conditions
CCHMC SALARY GRADE:3
???Customer Service Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
???Revenue Cycle Support Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accuratelyentered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
???Safety Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
???HIPAA/Confidentiality Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
???Compliance Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
??? High school diploma or equivalent ??? 2 years of work experience in a related job discipline.
Preferred: Scheduling experience
???Skill Computer and Windows software application proficient. Keyboarding/typing minimum words-per-minute standard
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.