JOB SUMMARYThe Contact Center Specialist 2, working under moderate supervision, responds to routine and escalated inbound phone calls, emails and electronic requests, to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. May assists in training and mentoring Contact Center Specialist 1 staff.ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves, routine and escalated inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
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