PATIENT SERVICE ASSOCIATE -CARDIOLOGY ARRINGDON & S DURHAM
Duke University Health System
Location: Durham, North Carolina
Admin / Clerical
Internal Number: 190068
PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Dukeâ€™s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
Coordinate and participate in a variety o f duties associated with daily clinic preparation process, patient ident ification, patient checkin/out, charge posting, cash management and pati ent appointment scheduling. Position also involves customer service, mes sage distribution, ancillary scheduling and preparation and referrals ma nagement. Some late nights required.
Prepare for clinic visitsby reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical rec ords. Attach HIPPA/Medicare documents to the encounter forms. Check-in p atient upon arrival in the practice. Identify correct patient informati on in Maestro Care. Verify patient demographic data. Edit Maestro Care a s needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in fi les and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents a nd requisition/transmittal documents. Copy, File and distribute insuranc e cards as indicated by procedure. Coordinate all labs/procedures as req uested. Maintain private physician office charts. Prepare encounter form s. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter f orms or charge posting in Maestro Care. Schedule tests and procedures. C omplete and distribute ancillary service requisitions. Explain billing t o patients according to PRMO credit and collection policies. Determine t he amount of cash to be collected based on insurance plan. Check-outpati ents. Make return appointments by scheduling patients into the correct a ppointment type, entering the primary care physician or referring physic ian and scheduling tests and procedures. Answer telephone, take and del iver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completel y and timely. Disseminate messages according to practice communication s tandards
Knowledge, Skills and Abilities
Strong verb al and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, int eract tactfully with customers and establish and maintain effective rela tionships with others. Must be able to apply specific departmental polic ies rules and regulations relating to verifying patient information, col lecting payments and maintaining records and forms.
Level Ch aracteristics
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.