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Dignity Health

Sacramento, California

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Veterans Affairs, Veterans Health Administration

Fort Thomas, Kentucky

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MemorialCare Health System

Long Beach, California

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UNM Hospital

Albuquerque, New Mexico

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Milwaukee, Wisconsin

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UNM Hospital

Albuquerque, New Mexico

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Las Vegas, Nevada

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Dayton, Ohio

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UNM Hospital

Albuquerque, New Mexico

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Sheridan, Wyoming

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Las Vegas, Nevada

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Geisinger

Danville, Pennsylvania

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Mather AFB, California

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Dignity Health

Chandler, Arizona

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Chattanooga, Tennessee

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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