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Boston Children's Hospital - Genetics and Genomics Division Logo
Boston Children's Hospital - Genetics and Genomics Division

Boston, Massachusetts

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WMC Health

Margaretville, New York

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Baylor Scott & White Health

Lakeway, Texas

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Baylor Scott & White Health

TEMPLE, Texas

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Veterans Affairs, Veterans Health Administration

Charleston, South Carolina

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Baylor Scott & White Health

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Hines, Illinois

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CareMount Medical

Poughkeepsie, New York

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Duke University Health System

Durham, North Carolina

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Marble Falls, Texas

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Baylor Scott & White Health

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Baylor Scott & White Health

Dallas, Texas

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Baylor Scott & White Health

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Baylor Scott & White Health

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WALGREENS

Wasilla, Alaska

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Baylor Scott & White Health

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Baylor Scott & White Health

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The Bronx, New York

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Baylor Scott & White Health

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Hershey, Pennsylvania

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Billings, Montana

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Contact Center Specialist 1 - Urgent Care
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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