The Patient Services Specialist 1 Float, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
Serves as a float pool resource to various clinics within designated, local region.
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information.
Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
KEY SUCCESS FACTORS
Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
Good listening, interpersonal and communication (oral and written) skills; professional, pleasant and respectful telephone etiquette. Able to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Able to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
Comfortable working in a fast paced, constantly changing and stressful environment.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!