Patient Navigator - Cancer Center Support Program/Oncology Primary Care - Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 149362
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
The Patient Navigator provides navigation services across the cancer continuum for the Duke Cancer Institute to patients for specialized patient population based on phase of care or identified need. The Patient Navigator works with an identified patient population to develop, implement, and support comprehensive care plans to ensure patients receive appropriate medical and psychosocial care that is equitable, patient-centered, and timely.
The patient navigator will work as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care
The identified patient population for this Patient Navigator Role is men with elevated prostate specific antigen (PSA) levels. The primary focus of the role will be to help reduce disparities by eliminating barriers and improving follow-up with diagnostic work-up and treatment.
Patient Navigator will ensure comprehensive, timely, and seamless care through development and support of care plans, coordination with medical team members, and providing patient education and support.
Exhibit extensive understanding of patient care and health system pathways and serve as a conduit between patient and providers to address medical and psychosocial needs.
Assess educational needs of patient. Provide education about diagnosis, treatment, side effects, and post treatment care or other specialty topic area based on patient population needs. Provide care and education in a culturally competent manner.
Assess and document patient's needs, goals and preferences and ensure preferences are integrated into treatment and care delivery.
Bridge gaps in care and assess/troubleshoot transitions in care and barriers to care.
Document all patient encounters in EPIC.
Enhance access to therapeutic clinical trials and optimize communication with patients, families and investigators regarding therapeutic clinical trials. Provide targeted patient education regarding clinical trials, in order to assist patients in making informed decisions.
Reinforcing patient education to facilitate active participation in decision making in care.
Practice according to professional and legal standards.
Excellent written, oral and conversational communication skills to effectively work with diverse groups.
Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.
Excellent time management skills needed to prioritize among many competing priorities.
Attention to detail needed to operate accurately and effectively.
Mastery of Microsoft Office, especially Word and Excel, and electronic medical record documentation and/or reporting.
Qualifications Required At This Level
Bachelor's degree in a clinical field, such as behavioral/social sciences, health education, or public health fields.
Three years of experience in a patient-centered, health related field.
Completion of national patient navigation training preferred.
Experience in patient navigation preferred.
Metric tracking skills
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.