The Room Control Coordinator obtains patient information in order to assign, control, and log appropriate service accommodations for patients admitted for care. Coordinates special transfers according to room availability and admission approval from other medical facilities.
ESSENTIAL FUNCTIONS OF THE ROLE
Accepts reservations for incoming patients, urgent admissions, and Day Hospital.
Facilitates transfers from other healthcare organizations by collecting appropriate demographic and financial data, approving transfers and obtaining approvals for exceptions to transfer policies.
Coordinates activities with Nursing Staff and Physician Office to accommodate reservations due to impending conditions such as bed shortages, staff shortages, room transfers, and patient overflow.
Monitors hospital occupancy and notify Business Services Management of impending diversion conditions.
Logs and distributes Physician Orders, patient histories, and Clinic charts. Maintains records of patient furlough, room rate adjustments, in house transfers, and 24 hour observation.
Inputs data and reviews reports for anticipated admissions and makes any corrections as needed.
Enforces delinquent Physician policies by denying admitting privileges to Physicians and works closely with the Medical Record Department regarding delinquency lists.
Receives complaints regarding off service placement of patients due to high occupancy conditions and reports to Business Services Management for any follow up action necessary.
KEY SUCCESS FACTORS
Interpersonal skills required to interact effectively with patients and staff.
Ability to understand the customer's point of view and take ownership of creating a solution to their issues.
Ability to balance multiple demands and respond to time constraints.
Must be able to communicate thoughts clearly; both verbally and in writing.
General computer skills, including but not limited to: using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!