The Dispatcher coordinates transportation to all groups and persons involved in emergency and nonemergency medical response and care. Completes data entry of customer information in CAD system to ensure accurate patient and billing information. Holds a regularly scheduled CAD 1 position. Functions as a leader within the center, acting as the last voice in decision making, in the absence of management. Displays a high degree of proficiency and consistency in all communication Center functions.
80 Hours per two weeks
12 hour shifts
Every other weekend
Situational Awareness: Know and monitor the location and status of all active units as well as current and future system status and requests awaiting service.
Call Intake: Receive calls from multiple sources, including 911 Dispatch Centers, Hospitals, Skilled Nursing Facilities, Patients, Clinics and others. Obtain and accurately enter required information regarding transport requests in a timely manner. Accurately triage and prioritize requests based on policies.
Dispatching: Coordinate and prioritize transportation utilizing the most appropriate resources for 911 calls, as well as Emergent, Non-Emergent and Pre-scheduled requests. Accurately deploy resources per policies. Manage deployment and system status for greatest efficiency and coverage.
Communications Systems: Monitor all radio channels, phone systems and other utilized methods of communications. Accurately handle all information and requests from the various communications systems in a timely manner.
Multitasking: Receive multiple audible and visual inputs simultaneously. Accurately and efficiently prioritize and handle each piece of information received with minimal delay.
Geographic Knowledge: Be familiar with major roadways, cities, hospital locations, ambulance base locations, and common distances within the Metro area. Able to read and comprehend maps.
Knows common compass directions and can relate them to the geographic area.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
Actively participates in creating and implementing improvements.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Education: High School Diploma
Emergency Medical Dispatcher within 3 months of hire
CPR Certification (AHA/Red Cross) within 30 days of hire
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.