The Risk Manager/Patient Safety Officer plans, organizes and coordinates all aspects of the Clinical Risk Management/Patient Safety program within the facility and communicates with the Corporate Patient Safety Department. This person bears overall responsibility for developing and maintaining a comprehensive risk management/patient safety program including clinical risk identification, risk evaluation and coordination of corrective action implementation related to identified risk issues. The person also requires thorough knowledge of regulatory/accrediting agencies, statutes and reporting requirements as well as claims management reporting requirements. The Risk Manager reports to the Director of Clinical Quality Services. Duties include but are not limited to:
Providing intervention and education related to risk management issues to promote safe work practices and quality of care services in an environment that is beneficial to the safety, health and well being of all patients, visitors and hospital staff.
Coordinates risk programs with all hospital department, as well as, regional and corporate offices.
Responsible for establishing and monitoring methods to avoid, eliminate and/or reduce risk associated with the provision of patient care and services.
Communicates potential risk management and claims issues to the DCQI as well as the Corporate Director of Clinical Loss Prevention/and the appropriate Litigation Specialist. Investigation and reporting of Sentinel Events based on Corporate Directives, Accreditation Standards as well as state and federal reporting requirements.
Works collaboratively with the DCQI in reporting of events to appropriate state authorities according to state of regulatory requirements. Additionally reports real and potential risk issues to the DCQI and assists in presenting information to administration, department meetings, and medical staff meetings.
Implements and assists in educating staff on the National Patient Safety Goals as identified by TJC.
Conduct on going in-service education and training for all members of the hospital staff in current loss prevention and risk management strategies.
DEPARTMENT SPECIFIC DUTIES:
Reviews all unusual occurrence forms as they are submitted and immediately informs the DCQI of any immediate risks to the hospital as it pertains to the patient safety and risk management.
Ensure effective and efficient daily operations of the hospitalâ��s risk management program.
Monitors for trends in patient care, patient safety as well as institutional safety.
Participates in the investigation of Sentinel Events and adverse outcomes to patients, visitors and employees via the process of using Root Cause Analysis. (RCA) with development and implementation of action plans to reduce the chance of recurrence.
Acts as a liaison between the various hospital departments and patients and or family to identify potential problems and initiate resolutions of grievances in order to reduce or eliminate potential claims.
Works collaboratively with other departments as a member of various hospital committees.
Consults with other departments as appropriate to provide for patient care and performance improvement activities.
Keeps abreast of best practices by participating in continuing education courses, professional organizations and seminars; reading current literature and maintaining professional contacts in the community.
Assists attorney(s) with pre-trial discovery as requested and responds in writing with appropriate letters.
Runs routine reports for departments providing them feed back on occurrences and patient safety issue
Covers for DCQI as needed.
Performs other functionally related duties as assigned
Excellent communication and presentation skills.
Working knowledge and experience with Root Cause Analysis development
Ability to lead and coordinate activities of a diverse group of people
Experience and understanding of hospital risk and/or claims management
Ability to interpret medical records to identify potential liability
Excellent negotiation skills
Working knowledge of and basic skills with computers.
Minimum of 3 years experience within the healthcare setting.
Minimum education, training and background for the successful candidate should include:
Bachelorâ��s degree required, in a clinical or healthcare related field; advanced degree in clinical, healthcare, legal or human services filed preferred.
At least 3-yearâ��s experience in hospital risk or claims management-designation as Certified Professional Healthcare Risk Manager (CPHRM) preferred.
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.