The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations. Additional responsibilities will include: providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned. Duties will include: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Serve as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters and establish and maintain video conferencing connections, make introductions between patient site and provider site, follow instructions of a clinician to facilitate an effective clinical encounter. Serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including capture images, collect data and transmit them electronically for clinical review in accordance with VHA national guidelines. Take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, clean clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Complete standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensure patient privacy is protected by complying with all information security and patient privacy regulations. Receive and schedule requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Screen patients for Telehealth modality and refer patients that do not meet established criteria to appropriate care. Monitor and maintain schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations. Provide patient education via approved materials. Communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites. Configure, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology. Ensure telehealth technologies are managed appropriately to include inventory, security, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Provide established education and training to Veterans, staff, and providers on the use of telehealth technologies and serve as a point of contact to answer questions and address concerns related to these technologies. Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans; Additional duties, as assigned. Work Schedule: Monday through Friday, 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.