This position handles calls such as directing callers to a room number, answering a hospital service line, and helping to activate time sensitive code situations within a hospital. Specific examples of these calls are connecting with the on-call doctor, or transmitting many different types of critical codes used throughout our hospitals to identify emergency situations. Weekends and holiday rotation required.
Week One: Monday 6:00 am to 2:30 pm, Wednesday 7:00 am to 2:00 pm, Saturday 7:00 am to 2:00 pm and Sunday 7:00 am to 3:00 pm
Week Two: Tuesday 7:00 am to 2:00 pm, Thurday and Friday 6:00 am to 2:30 pm
Operation of PC windows basedcomputers and related equipment by answering and completing external and internal calls.
Assist physicians, patients, staff and visitors with calling needs
Performs a variety of overhead paging using multiple systems to locate staff, announcements, and emergencies
Collect telephone repair information from internal callers, documents, and forwards to repair staff
Performs pager repair and programming, trains users on paging systems
Effectively copes with change; comfortably adjusts to alterations in work activities; able to decide and act with limited information; effectively handles risk and uncertainty in ambiguous situations.
Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; obtains first hand customer information and applies it to improvement products and services; establishes and maintains trusting and respectful relationships with customers.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
High school diploma or equivalent
Six months or more of customer service experience
Data entry/keyboarding skills
Previous work in medical field or with medical terminology
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.