Performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. Prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment Tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter An imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines Ensures that patient privacy is protected by complying with all information security and patient privacy regulations Receive and schedules requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system Screens patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations Provide patient education via approved materials Supports the Veteran in completing patient satisfaction surveys Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care Configures, install, troubleshoot, clean, and performs minor routine maintenance of assigned telehealth technology Ensures assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary Provides established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies Maintains knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation Maintains regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues Arranges and completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensures information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans Completes other duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Mon-Fri, 7:30am - 4:00pm Duty Station Type: On-Site (work station is on-site with the VA supported) Position Description/PD#: Health Technician (Telehealth Clinical)/PD522670 and PD50419A Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.