JOB SUMMARY The Parking Specialist 2 provides high-level customer service while helping patients, visitors, medical staff, and employees gain access to the facilities they need. The Parking Specialist 2 uses an advanced understanding of internal systems, facilities, garage structures, and independent judgement to for customers, understanding when to escalate decisions to leadership depending on the nature of the situation. The Parking Specialist 2 troubleshoots, repairs and maintains parking specific equipment, cash registers, and associated software at all facilities with parking equipment.
ESSENTIAL FUNCTIONS OF THE ROLE Maintains the appearance of the parking facilities at multiple locations. Provides maintenance and mechanical repairs to parking gates and equipment. As required, travels to other facilities for maintenance and repair of parking equipment.
KEY SUCCESS FACTORS Ability to provide consistently excellent customer service with empathy, patience and confidence. Ability to understand the customer?s point of view and take ownership of creating a solution to their issues. Must be able to work under stressful conditions. Have the aptitude, knowledge and experience required to trouble shoot and repair mechanical and electronic systems such as parking equipment, access systems, and cash registers. General computer skills, including but not limited to: using required software applications, data entry, information security, hand held scanning and email.
BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
EDUCATION - H.S. Diploma/GED Equivalent EXPERIENCE - 2 Years of Experience
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!