Dual job role of Patient Registration and ER HUC. Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.
Schedule for this role is currently:
Schedule: 10:45 PM to 7:15 AM
Week 2:Monday,Tuesday, Friday,Saturday,Sunday
Week 4:Monday,Tuesday, Friday,Saturday,Sunday
Job Summary :
This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Registration Representative/HUC must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities. Coordinates phone consults for providers. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner.
One or more years customer service (preferably a clinical setting with experience in healthcare, insurance, registration, coding, medical records and/or related customer service experience)
One or more years of applicable computer knowledge and skills
High School, GED or Post-Secondary education
Other Required Skills:
Must have the ability to use multiple computer systems simultaneously
Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements
Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills
Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Data Entry: Skilled in entering data and calculating items for processing
Input of data into computer systems
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
Ability to compile, assimilate, organize, and store printed and electronic information
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.