Program Manager Operations Research Institute

Program Manager –  Operations Research Administration - AdventHealth Orlando

Location Address:  800 N. Magnolia Ave., Orlando, FL 32801

Top Reasons to work at AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift:

•  Full Time, Days

You Will Be Responsible For:  

Responsible for the overall direction, coordination, implementation, execution, control and completion of

specific programs & projects ensuring consistency with company strategy, commitments and goals. Serves as a liaison between business users and implementation team, defines project tasks and resource requirements, monitors and reports on progress of the program or project, assesses results, and manages customer support. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

In addition to running projects, the Program Manager will assist in facilitating the process for analyzing value; evaluating risk; prioritizing; and onboarding new requests to ensure alignment with the program and project strategy.  They will be responsible for activities including program / project reporting and metrics to create predictable project and initiative delivery.

This role will facilitate projects for the onboarding and recruiting endeavors at AdventHealth and Moffitt Cancer Center (MCC).  This role will be responsible to advertise and recruit Cancer Metabolism investigators, develop position descriptions, advertise, and recruit investigators in Population Science with an emphasis on priority areas including cancer prevention and care delivery and implementation science.  This role will use the best athlete approach to recruit and enhance existing programs. This role will create competitive offer packages and employment agreements to facilitate the recruit of top talent. This role will assess the adequacy of key management and support staff, and administrative leadership positions to meet the key administrative and scientific needs of the consortium. This role will manage a large program that will integrate AdventHealth into MCC's State-level cancer control initiatives.  This role will be involved in many other projects and will collaborate on other initiatives and departments within the Research Institute. 

What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s Degree preferably in Business, or Healthcare or 5 years like experience
• A minimum of 5 years’ experience in the following:
  • Managing projects, preferably in a health care or human resources, utilizing standard project management concepts

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• PMP Certified
• Agile or Scrum Master Certified

LICENSURE, CERTIFICATION OR REGISTRATION PREFFERRED:

• Certification in process improvement, e.g. Six Sigma
• Certification in change management, e.g. Prosci

KNOWLEDGE AND SKILLS REQUIRED:

• Demonstrates the understanding of strategic business goals, act as a thought partner, helping stakeholders articulate needs and defining clear scope statements that include SMART goals, and ensuring the team focuses on achieving the business outcomes
• Expert in developing work breakdown structures, determining interdependencies, identifying a projects critical path, estimating of level of effort using PERT analysis and then using techniques and skills to proactively manage the project to successfully deliver the goals and objectives of the project
• Proficient at driving a project forward, monitoring and communicating the progress, proactively and effectively communicating in terms of cost, forecast, schedule and assessment of risk/issues.  Anticipates stakeholder needs, proactively keeping them informed, negotiating with them to reach consensus when priorities conflict, and tailoring the message and delivery style as needed
• Proven communication and negotiation skills – oral, written, presentation, formal and informal
• Interpersonal skills and the ability to communicate with all levels of employees (Executive,
• Management and staff) both written and verbally
• Self-motivated and detail-oriented, with good organizational, follow-up, computer, and analytical skills
• Excels in a constantly changing environment with competing priorities
• Ability to prioritize projects assigned and ability to operate well under pressure and heavy workloads to meet deadlines
• Acts as a role model; inspires teams to go beyond their role expectations to help each other and exceed project goals
• Experience in persuasion and influencing by understanding the various points of view and achieving meaningful interaction.  Excels at negotiating and managing conflict
• Ability to conduct oneself professionally, maintaining confidence, confidentiality, integrity, and objectivity
• Working knowledge of project management
• Working knowledge of process improvement
• Working knowledge of change management
• Working knowledge of Agile and Scrum
• Working knowledge of MS Office (Word, Outlook, Excel, and PowerPoint)

KNOWLEDGE AND SKILLS PREFERRED:

• • Technical knowledge in implementation of workflows, dashboards and reports using Project management platforms and reporting tools, such as Smartsheet, Power BI and Excel
  • Skilled use and knowledge of the Internet and the following computer programs: Adobe PDF, Visio, MIRO, and mind mapping tools

Job Summary:

• Act as Project Manager and lead cross functional project teams by task assignment and follows up to ensure on-time completion
• Lead effective project kickoff, identification of all project stakeholders, while defining and clarifying project roles and responsibilities
• Creates the Charter, gathers requirements, creates the stakeholder register, and communication plan
• Work with all stakeholders to identify and confirm necessary resources
• Develop and maintain project plans using Smartsheet, within the AHRI Command Center
• Create excel project plans and utilize other project management tools as needed
• Create power point presentations, flow charts and Visio diagrams as needed
• Prepare meetings agendas. Takes notes at meetings, converts notes into tasks, updates trackers and create team program/project elements
• Follow-up on action items through to completion. Provide nudge/reminders to portfolio, and program workstream leads and team members
• Ability to lead multiple project assignments, project tracking, issue resolution, time gathering and reporting, and communicate project progress
• Conduct regular project reviews and communicate the status of projects in both a formal and informal setting
• Communicate the projects status throughout the project lifecycle to all team members
• Manages change to the scope, schedule, and budget
• Manage a Program to communicate regularly with executive sponsors toward goal achievement, critical factors and addressing obstacles
• Program Schedule Management - Working with the Subject Matter Experts develops the Work Breakdown Structure. Develops a simplified Program schedule for resource management and capacity tracking. Facilitates information entry and updating for the AHRI Command Center
• Identify and resolve issues that may negatively impact a project or project deliverables
• Performs risk management to ensure programs are successful
• Seeks innovative ways to remove project obstacles
• Provide continuous improvement by re-engineering of processes to ensure quality and efficiency
• Works with Change Management and Process Architects as needed
• Conducts project post-mortems and create lessons learned to identify successful and unsuccessful project elements and potential action items for future improvements
• Responsible for reviewing lessons learned for like projects and adopting the changes to improve delivery in future projects.  Often uses this knowledge to recommend changes to upper management and then takes a leadership role in developing the updated standards.
• Use Agile Approach and Scrum Methodology as needed
• Organizes files into standardized formats
• Facilitates tele-meetings as needed
• Facilitates focus group sessions and brainstorming white boarding sessions as needed