HEALTH TECHNICIAN (TELEHEALTH
Veterans Affairs, Veterans Health Administration
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HEALTH TECHNICIAN (TELEHEALTH

Veterans Affairs, Veterans Health Administration

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Details
Posted:
March 24, 2021
Location:
Minneapolis, Minnesota
Salary:
Open
Discipline:
Allied Health
The Telehealth Clinical Technician performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. He or she may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision. Duties may include: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations Providing patient education via approved materials Supporting the Veteran in completing patient satisfaction surveys Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plan Lab training to include venipuncture, POC testing Completing other duties as assigned by clinic manager within scope of training Work Schedule: Days Financial Disclosure Report: Not required

Internal Number: 595941400
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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