The VA Ann Arbor Healthcare System is seeking a Registered Nurse, Associate Chief/Head Nurse, to be a member of the Quality Management Team. The Associate Service Chief/Head Nurse is responsible and accountable for ensuring that subordinate personnel provide consistently high levels of productivity. The Associate Service Chief has direct oversight for Quality and VASQIP Coordinators, HRO Clinical Coordinator and Navigator as well as Health Systems Specialists and represents the Chief at various meetings within the VAAAHS and at the VISN level. The Associate Service Chief QM assists the Chief in performing administrative and personnel management functions relative to the staff supervised. The Associate Service Chief QM establishes guidelines for performance expectations of staff and evaluates employee performance. The incumbent assists in resolving informal complaints and grievances, develops work improvement plans, and recommends personnel actions. The Associate Service Chief QM is responsible for time and attendance of QM staff. The incumbent is responsible for oversight of coordinators working closely with Service Leadership to incumbent conducts and provides oversight for tracers and operational assessments, participates in the design and analysis of special studies to define the cause and scope of issues or trends, and assists in the identification of appropriate criteria for problem resolution. Analysis includes monitoring, tracking, and trending along with other statistically valid techniques to assist in focusing program efforts. The incumbent participates in the development of innovative approaches to the establishment, enhancement, modification, and/or improvements in a variety of facility programs related to performance improvement/quality management. The incumbent reviews service/section/committee meeting minutes for assessment and improvement activities including findings, recommendations, follow-up actions and evaluations. Also, the incumbent closely monitors and advises services and committees of topics that need to be addressed at meetings in order to meet regulatory or performance standards compliance. The incumbent facilitates and maintains a record tracking system for monitoring a variety of information, potential problem areas and action plans, and coordinates action plans for addressing opportunities for improvement. Evaluates achievement of objectives based on planned levels and actual performance, assesses status, and develops improvement plans. In addition, the Associate Service Chief executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management of patient care for adult and geriatric patients, in accordance with the Medical center, and VA standards of care. The Associate Service Chief, QM has continuing responsibility for all the following functions: (1) planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work; (2) assigning work to subordinates based on priorities, selective consideration of difficulty and the requirements of the assignments, and the capabilities of subordinates; (3) evaluating the performance of subordinates; (4) making recommendations for appointments, advancements, or reassignments of subordinates; (5) giving advice, counsel, or instruction to subordinate personnel on work and administrative matters; (6) hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (7) recommending and/or taking disciplinary action where appropriate; and (8) identifying developmental and training needs of subordinates and providing or making provision for such development and training (VA Handbook 5007, Part III, Chapter 8) In absence of the Chief Quality Management, incumbent makes service level decisions as appropriate. This may include interpreting administrative and clinical policies, developing and implementing local policies, defining administrative requirements, and/or providing advice to top management on related issues. Develops and advises on clinical and administrative requirements for a diverse, complex service and organization. Investigates administrative and clinical problems in patient care and employee areas under the jurisdiction of the Chief QM and makes recommendations for resolution. Conducts special studies and investigations as assigned by the Chief, QM, the Associate Director of Patient Care Services, or other Executive Staff. Provides any other administrative staff assistance as deemed necessary by the Chief, QM. Work Schedule: Monday - Friday, 7:30 a.m. to 4:00 p.m. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.