Clinical Manager

• Utilizes critical thinking in problem solving,
• Serves as a role model for staff.
• Manages change using a planned, orderly approach.
• Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
• Delegates appropriate tasks to staff.
• Incorporates research findings in planning activities for assigned area(s).

Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations.

• Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
• Selects top talent, matching organizational needs with appropriate skill sets
• Conducts timely employee performance appraisals.
• Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems for employees
• Selects qualified employees for employment according to Human Resources policy.
• Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
• Provides oversight and ensures completion of training for employees, including orientation, in-services and competency validation as required by regulatory agencies, department and unit standards for employees
• Plans and approves unit staff hour schedules according to pre-established parameters.

Responsible for effective fiscal management of assigned area(s) to ensure proper utilization of financial resources.

• Develops and/or provides input into budget for assigned area(s) according to established procedures.
• Maintains appropriate staffing levels as evidenced by budgetary analysis and/or unit indicators.
• Investigates and suggests alternatives to the established budget based on cost effective use of resources.
• Utilizes financial resources within an established budget. Seeks approval for variances as needed.
• Pursues cost savings and method for revenue generation within area and responsibility and/or recommends savings for other areas.
• Maintains an appropriate inventory of budgeted supplies and equipment that meets the demands of assigned area(s).
• Educates patient care team members on financial implications of patient care decisions.

Develops, implements, monitors, and evaluates the quality improvement program for the department.

• Ensures development of a written plan that identifies measurable elements (indicators) of quality.
• Ensures that a process for collecting, monitoring and reporting quality data exists for assigned area.
• Ensures that there is a plan for correction of negative conditions that have been determined by collection of quality data on assigned area.
• Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.
• Incorporates incident reports, patient questionnaires and statements, and physician comments into quality process.
• Provides a written report as requested to the appropriate director. The report summarizes identified problems, actions, and results to improve patient care.

Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview committments

• Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
• Continuously builds customer understanding by listening to customers.
• Anticipates customer needs, including those with different cultural needs and desires.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Continuously takes action to enhance employee engagement.
• Build credibility with medical staff as a champion for patient care and quality