Centralized Scheduler

Responsible for scheduling in-patient/out-patient

procedures and/or surgeries in a call center

environment. Responsible for collecting surgical

charge vouchers and ensuring their correctness

against documentation in Epic prior to posting the

charges. Provides secretarial support to the

department. Ability to travel between hospital

sites/locations.

Experience: At least 2 years directly related

experience or an equivalent combination of

education and experience. Knowledge/Skills:

Computer skills including Microsoft Office

applications, Epic and applications associated

with performing basic work tasks. An

understanding of supply and charging processes

and attention to detail.Reports to: Business

Manager Surgical Services. Direction of Others:

None

* Provides excellent customer service by demonstrating an understanding of internal and external

customers needs.

* Completes patient registration, collects demographic and clinical information for patient

scheduling, registration, and account management. Maintains schedule in EPIC system. Makes

outgoing calls to schedule procedures that align with schedule and entity goals. Ensures information

is passed on to all appropriate persons and departments. Schedules services with contracted

vendors.

* Types memos, documents, reports, committee minutes, etc., for the department's director and staff.

Attends meetings and takes minutes to ensure an accurate record of meeting. Prepares meeting

materials for department staff.

* Review and process surgery and anesthesia charges to ensure prompt, accurate patient bills. If

there are inconsistencies, works with surgery department team members to ensure correct charting

and charging of services occurs. Responsible for reviewing tissues and verifying they are accurately

documented in the TrackCore system.

* Develops and writes reports in response to management requests and in accordance with

established policies/procedures (using EPIC or other systems). Assists business leaders with

tracking block utilization.

* Provides cross coverage for surgery billing, surgery scheduling and Operating Room desk (and

SAU when needed).

* Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and

standards.

* Actively participates in creating and implementing improvements.

* Performs other responsibilities as needed/assigned.

Essential:

Attention to Detail: Achieves thoroughness and

accuracy when accomplishing a task.

Data Entry: Skilled in entering data and

calculating items for processing; input of data into

computer systems.

Interpersonal Communication: Skilled in

developing effective rapport with customers, coworkers,

or families, actively listening to develop

a positive connection.

Interpersonal Savvy: relates well to all kinds of

people, builds rapport easily, builds constructive

and effective relationships, uses diplomacy and

tact, can defuse even a high-tension situation

comfortably.

Learning Agility: Learns quickly when facing new

problems, open to change, analyzes both

successes and failures for slues to improvement,

experiments and willing to try new things to find

solutions. Enjoys the challenge of unfamiliar

tasks. Quickly grasps the essence and underlying

structure of anything.

Medical Terminology/Spelling: Familiar with

medical terminology and medical spelling.

Office Skills: Knowledge and application of

administrative and clerical procedures and

systems such as word processing, managing files

and records, and other office procedures and

terminology.

Records Management: Knowledge of appropriate

data collection policy and procedures, filing

systems, data management systems, and

programs. Ability to compile, assimilate, organize,

and store printed and electronic information.

Education

Essential:

* High school graduate or equivalent

Preferred:

* Some College