Rehab Assistant - FLR

As one of the first individuals encountering patients, the Rehabilitation Assistant (RA) is an essential team member supporting customer service and business operations. The Rehabilitation Assistant supports the delivery of services to customers receiving outpatient physical therapy, occupational therapy, speech therapy, edema services and cardiopulmonary rehabilitation.The RA is responsible for working at a check-in desk, staffing a call center for appointments, following up on insurance related or order requests, facilitating correspondence to medical professionals, managing queues for regulatory related paperwork, supporting supply management and cleaning department equipment.

This position supports planned and unplanned time off as well as volume needs. Shifts are typically 8 to 10 hours dependent on location. Fairview Lakes Rehab Services delivers outpatient care at Wyoming, Chisago, North Branch and Pine City.

(2)-10 hour days at Fairview Lakes Rehab Orthopedic Center (Monday and Wednesday, 7-530) and (1)-5 hour day at Fairview North Branch Clinic-Rehab (Friday, 7-12pm)

The Rehab Assistant performs clerical work for the Rehabilitation Services department. This includes, but is not limited to, answering telephones, faxing, scheduling, greeting, arriving and registering patients, obtaining demographic information, insurance verification, chart preparation and filling and verification of daily charge sheets, data entry of medical information. Job expectations include:

• Maintains and order supplies for patient care and office using the established systems.
• Maintains department cleanliness and order.
• Performs routine cleaning of the Rehabilitation Services department. Includes setting up patients arrival and cleaning areas after treatment, stocking supplies.
• Provides excellent customer service by communicating effectively and respectfully with patients, families, visitors, physicians, community, referral sources and Rehabilitation Services team.
• Demonstrates strong patient and customer focus and gives positive representation of the Rehabilitation department to other departments and customers.
• Offers ideas to improve systems efficiency, cut costs, increase quality and productivity, enhance communication, and be an active member of a process improvement team.

Required