The Supervisor, Staffing and Scheduling will report to the Manager, Staffing and Scheduling and is responsible for leading staffing advisors through all staffing functions, including, but not limited to; master schedule balance, schedule production, changes to posted schedules, trades, e-time and schedule edits, orientation schedules, near term recruitment, and daily staffing. and the teams creation of master schedule.
Collaborates with Staffing and Scheduling leadership, unit leadership and frontline teams to meet staffing and scheduling requirements.
Manages team of staffing advisors
Provide oversight of day to day operations including ensuring site/units are staffed to provide appropriate level of care.
Maintains situational awareness of team staffing and scheduling needs and potential bottlenecks.
Identifies barriers and supports team in mitigating as appropriate.
Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
Ensures communications are complete in a timely and accurate manner.
Participates as delegated in the daily system huddles and other related meetings.
Ensures support of the mission, goals, and objectives of the System Operations Center and M Health Fairview:
Drive standard work to drive toward department and system goals.
Conducts daily huddles with staff to closely monitor daily operations and resolve/escalate barriers.
Conducts frequent, timely and appropriate communication through one to one sessions and employee rounding.
Delegates appropriate tasks to staff.
Serves as a role model for staff.
Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations:
Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
Selects top talent, matching organizational needs with appropriate skill sets.
Conducts timely employee performance appraisals.
Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems.
Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
Provides oversight and ensures completion of training for employees, including orientation, in-services and competency validation in accordance with department and unit standards.
Completes unit staff hour schedules to ensure adequate coverage
Responsible for communication within the assigned areas.
Seeks clarification, listens and conveys information clearly in written and verbal forms.
Investigates and responds appropriately to all complaints and takes effective, corrective action when necessary.
Demonstrates ability to identify and resolve interpersonal and/or professional conflicts when dealing with members of the organization.
Participates on committee assignments.
Assumes responsibility for compliance with internal and external regulations, policies and procedures.
Is familiar with union contracts
Promotes effective labor relations policies.
Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with service excellence.
Exemplifies excellent customer relations in interactions with all customers and key stakeholders
Continuously builds customer understanding by listening to customers.
Anticipates customer needs
Takes action to meet and exceed the needs of all customer groups.
Continuously implements strategies to improve customer satisfaction.
Models appreciation and acceptance of differences.
Provides a welcoming and supportive environment.
Continuously takes action to enhance employee engagement.
Builds credibility with site leadership as a champion for employee experience, quality and professionalism.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respectful manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Performs other duties as assigned.
2-3 years experience with staffing and scheduling or healthcare
1-2 years formal or informal (mentor, trainer, lead) leadership role
3 years experience with staffing and scheduling or healthcare
Strong excel and ANSOS experience
Experience with Mitel contact center and Mitel Workforce Management
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.