Looking for an opportunity in healthcare corporate business? Join our Revenue Cycle Department. The position is with Banner's Hospital Variance Department which is part of Revenue Cycle. Joining as an entry level clerical position will allow you to gradually learn about revenue cycle specifically pertaining to refund process and customer satisfaction. This position is a great start to a long-term career within Banner, providing opportunity to advance within Patient Financial Services. It doesn't stop at the clerical role, you will learn and use the same systems as other staff and have the exposure to the insurance and self-pay processes.
This is an entry level administrative position on our Variance team within the Central Billing Office. The clerk will be responsible for printing refund transmittals and EOBs from Refund representatives to match and submit for approval. They will also receive denial letters from the Quality Analyst for refunds that will be mailed to the payer. The position is an in-office position that will include a variety of clerical/administrative related duties to support the paper functions within the Variance department.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY This position provides a variety of support services to the Central Services billing, collections and payor unit teams. Responsible for accurate completion of tasks that expedite the billing process and improve customer service. Identifies and distributes all incoming billing claims and attachments to the appropriate unit teams. Obtains and distributes information requested by the payor for reimbursement, such as medical records, Explanation of Benefits and pre-authorization documents. Retrieves payment and transfer documents posted through the Cash Posting Department, sorts and distributes reports and correspondence.
CORE FUNCTIONS 1. As assigned, evaluates, sorts, matches and distributes all billing statements and other attachments to the appropriate payor unit in a timely manner. Uses critical thinking and communication skills to resolve exceptions and missing statement or attachment issues with operations staff prior to distribution of billing. Based on area of assignment may act as a site courier.
2. As assigned, updates Patient Accounting system with appropriate notations to reflect the activities performed: Mail Outs, Faxes, Patient Statements, Medical Records, etc.
3. As assigned, sorts and distributes reports and correspondence to the appropriate payor units. Performs all mail out functions for both primary and secondary paper claims on a daily basis.
4. Obtains, maintains, and distributes information requested by the payors to process claims for reimbursement.
5. As assigned, retrieves all requested payment and transfer documents posted through Cash posting Department in a timely manner.
6. Creates spreadsheets and reports from databases to provide statistical data as requested.
7. As assigned, delivers mail and interoffice supply shipments.
8. Works under regular supervision. Internal customers are Patient Financial Services staff, accounts receivable staff, and facility admitting staff. External customers are physician office staff, patients and patient families, insurance and other payor organization staff.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge.
Based on area of assignment, must posses a valid driver's license and be eligible for coverage under the company auto insurance policy.
Excellent organization, customer services and critical thinking skills, as well as excellent communication and human relation skills are required. Requires verbal and written communication skills with the ability to exercise tact and diplomacy in dealing with the public.
Accurate keyboarding and ten key data entry skills are required. Must be able to effectively use all common office software applications, spreadsheets, databases and word processing.
PREFERRED QUALIFICATIONS Basic knowledge of Patient Accounting Terminology, general insurance laws and guidelines, insurance coverage types, and hospital billing procedures preferred. One or more years of business or clerical office work experience.
Additional related education and/or experience preferred.
Internal Number: R11302
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.