Weekday start times are 10:30am to 7:00pm, Weekends 5:30am to 2:00pm. Works lab customer service desk, helps process specimens, and collects blood on outpatients during the weekday shifts. Collects blood on inpatients on weekend shifts. Good position for CMA or LCT with customer service skills. Some Holiday rotations.
The clinical Laboratory Unit Coordinator plays a vital role in the operation of the outpatient lab as well as specimen receiving and processing. They facilitate the flow of information between the Lab and the other health care units within the hospital as well as admitting, physicians, clinics, homecare agencies, reference labs, patients and their families
Performs functions associated with accurately transcribing physician orders, receiving & ordering laboratory tests into the LIS computer system I a timely manner.
Effectively and accurately communicates lab results to physicians, hospital staff, clinics and patients.
Is responsible for the coordination and flow of outpatient laboratory services and phlebotomy
Registers patients into the LIS computer system. Verifies patient demographics and billing/insurance information.
Processes and triages laboratory specimens.
Supports physicians, PCUs, homecare, clinics, patients/families, reference librarians and employees by responding to triaging when necessary all incoming phone calls. Responds to inquiries about lab processes.
Greets and assists patients/families, healthcare workers and provides excellent customer service
Multi tasks and exercises independent thinking and skills. Participates actively in department problem solving
Ensures HIPAA and ABN policies and procedures are met.
Maintains office supplies and equipment.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Ability to read, write, and speak fluent English
Clerical, computer, and customer service experience
Knowledge of medical terminology.
1 year clerical and customer service experience in a laboratory setting.
Other Required Skills
must be able to provide evidence of the following:
Successful customer service background within a diverse cultural setting
Prior laboratory experience in a hospital or clinic setting in a similar capacity
Prior direct contact with patients in a health care setting
exposure to/or experience with computerized order/data entry systems
prior work experience in an environment requiring critical thinking skills
demonstrate effective team work ethic in prior positions
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.