Department:Geisinger Health Plan – Member Resolution Team
Work Schedule: Days
Work Type: Full Time
The Appeals Assistant serves to assist and support the Appeals and Grievance process as outlined in the Plan Member Handbook/Evidence of Coverage, departmental policies and procedures, and regulatory standards. This role requires a commitment to providing excellent Customer Service to our Members and positive engagement within a highly functional and fast-paced team environment.
The Appeals Assistant serves as a liaison between the Appeal Coordinators, our Members and the Plan with relation to appeal related activities including but not limited to taking Committee meeting minutes, drafting and finalizing Member resolution letters, managing multiple complex Committee schedules, and providing primary support for all clerical functions needed within the Department.
This individual works under the direct supervision of the Manager, Appeals & Grievances
COMPETENCIES AND SKILLS:
Demonstrates proficiency in general office support such as preparing routine correspondence, scheduling, data entry and document preparation.
Demonstrates excellent communication skills to include oral, written, audio and electronic communication skills with a willingness to learn and function in a team environment.
Demonstrates competency in interpersonal/communication and technological effectiveness.
Demonstrates ability to work independently.
Competency in face to face encounters with members and other professionals throughout the organization.
Demonstrates flexibility, organizational and analytical skills.
Demonstrates high regard for confidentiality.
Demonstrates familiarity with office equipment usage, basic navigation in a windows environment, and passwords and security. Accesses the Infoweb and internet, uses basic
browser functionality, and understands policy on Internet usage.
Demonstrates the ability to compose, send and read emails, understands email functionality and conventions related to replying
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent required.
Proficient in Microsoft Excel and Microsoft Word.
One year of related experience preferred
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER HEALTH PLAN (GHP) is the health insurance component of Geisinger and serves over 460,000 members in Pennsylvania and West Virginia. Begun in 1985, GHP provides high quality, affordable health-care benefits for businesses of all sizes, individuals and families, and Medicare beneficiaries.
About Geisinger: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver.We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.