As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Responsible for contacting patient/guarantor and/or physician staff to obtain patient/guarantor financial information required to financially clear accounts. Perform patient pre-financial counseling by reviewing patient benefits and collecting patient liability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Communicates with patients/guarantors to provide pre-registration and patient financial counseling services.
Annotate appropriate documentation and selects the correct activity code resulting in proper documentation of services rendered.
Adheres to CPAS standardized call scripting and procedural functionality to ensure customer service delivery metrics is achieved.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills
Proficient in 10-key calculator by touch
Proficient in the use of general office equipment (fax, copier and computers)
Proficient data entry and typing skills (30 WPM minimum)
Exceptional problem solving and analytical abilities
Ability to communicate effectively with clients and team members
Ability to work within a team setting and be supportive of team members
Ability to work successfully in a fast paced environment with frequent interruptions
Bi-lingual is a plus
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent
1 - 2 years of experience in Customer Service or related call center environment
1 - 2 years of administrative experience in medical facility, health insurance, or related area preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit for long periods of time at a computer and to answer phones.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal call center work environment with multiple workstations in close proximity
Job: Patient Access
Primary Location: El Paso, Texas
Job Type: PT2Y
Shift Type: Rotate
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905041352
About Conifer Health Solutions
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.