Certification Coordinator

The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is seeking a professional to join our team as a Certification Coordinator. This full time position will assist in the overall functions and performance of the Certification Department, specifically focusing on the processing of certification applications and results.

Position Summary:

• Process certification applications (e.g. create/update applicant accounts, review and approve/reject applications and experience documentation, process exam fee payments, create exam eligibilities, transmit eligibilities/results with exam provider)
• Verify applicants’ documented experience to ensure compliance with certification requirements
• Manage the mailing of certification materials (e.g. exam eligibility information, exam results, exam retake information, new certification documents)
• Coordinate the testing process with certification examination provider
• Perform daily balancing of work postings and resolve billing or balancing disputes
• Flag and report certification related disputes and/or problems
• Ensure a high degree of customer service by providing helpful and accurate customer service to applicants and certificants, via telephone, email, and written communications
• Provide support to other departments as needed
• Other duties as assigned